Refund policy

Return, Exchange, and Refund Policy

  1. We are committed to delivering a quality product to you. In unfortunate condition if you receive a wrong/damaged product or if you identify a manufacturing defect on the received product, or if you have a size mismatch issue then you can request a return/exchange within 48hrs from the day you received a product.
  2. You can initiate a Return/Exchange request by writing to us at contactus@tinycubs.co.in.
  3. We request you to send a photograph of the received product along with the order number and reason for return/exchange. Please make sure that the product is in the same condition that you have received. It should be with its original packaging, tags, and its labels.
  4. After receiving a return/exchange request, if the product is returnable/exchangeable, we will arrange a reverse pick-up. It usually takes about 2-3 working days to organize a pickup and 7-10 days for delivery at the seller’s warehouse. We will send you a confirmation mail once the product is received at the seller's end.
  5. Once the product is back at the seller’s warehouse, his quality assurance team will check the product for its validity and the refund/exchange process will get initiated within 2-3 days of receiving it.
  6. Please note that only 1 exchange per order is allowed. Some products such as Diapers, Training Pants, Discounted Products are not eligible for return/exchange.
  7. In case of a return request, you will receive a refund payment after deducting reverse shipping charges in the original payment account within 7-14 days.
  8. For any queries do not hesitate to write to us at contactus@tinycubs.co.in or call/WhatsApp on +91 9819002800. We are always happy to have feedback from you.