Return, Exchange, and Refund Policy

At Tinycubs, we want you to be happy with your purchase. If you receive a wrong, damaged or defective product, or need a size exchange, you can request a return or exchange within 48 hours of delivery.

Eligible for Return/Exchange

You can contact us within 48 hours if:

You received a wrong or damaged product.
The product has a manufacturing defect.
You need a size exchange.

To request a return or exchange, email contactus@tinycubs.co.in with your order number, reason and clear photos of the product.

Product Condition

Products must be:

Unused and unwashed.
In original condition.
With original tags, labels and packaging intact.

Return & Exchange Process

Once your request is approved, we will arrange a reverse pickup. Pickup generally takes 2–3 working days, followed by approximately 7–10 working days for the product to reach us.

After receiving the product, it will undergo a quality check. The exchange or refund process will generally be initiated within 2–3 working days after inspection.

Exchanges

Only one exchange per order is allowed.
Exchanges are subject to product and size availability.
Size exchanges are accepted only for unused and unwashed products.

Non-Returnable Products

For hygiene reasons, diapers, training pants and discounted/sale products are not eligible for return or exchange.

This does not apply where the product received is wrong, damaged or defective, subject to verification.

Refunds

Approved refunds will be processed to the original payment method after the returned product passes inspection.

Where applicable, reverse shipping charges may be deducted from the refund amount. Refund processing and bank credit times may vary depending on your payment provider.